Refund policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (ORTLIEB Sportartikel GmbH, Rainstraße 6, 91560 Heilsbronn, e-mail: deinservice@ortlieb.com) by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but it is not mandatory. You can also fill out and submit the model withdrawal form or another clear declaration electronically on our returns page. If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such revocation.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of the withdrawal from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that the goods have been returned, whichever is the earlier.

You must return or hand over the goods to us (ORTLIEB Sportartikel GmbH, Retourenabteilung, Rainstraße 6, 91560 Heilsbronn) immediately and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract.

The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to your handling the goods in a way that is not necessary for the inspection of the condition, properties and functioning of the goods.

Example cancellation form

(If you want to cancel the contract, please fill out this form and send it back to  deinservice@ortlieb.com or ORTLIEB Sportartikel GmbH, Rainstraße 6, 91560 Heilsbronn).

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

Order number (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of notification on paper)

Date

(*) delete as applicable